Courtyard Atlanta Decatur Downtown/Emory

Good Location for my business travel. Room was large and more spacious

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Parking here was very nice & easy. You have a very wide choice of underground/covered parking spot options. There is a large atrium with bar & I believe restaurant. The staff was very nice...especially an Australian woman working the Sunday morning I checked out. The rooms were pretty standard and there is internet tv which is great. My bed was quite comfortable. Because of the set up - the rooms on the inside look down on atrium. Therefore all of the atrium noise....all night... wafts up to you. The doors always sound like they are slamming. My room had a microwave, mini fridge & individual coffee maker. I would stay here again for location - but noise was intense. They had a great little fitness room!

Good location BUT...If you have allergies or asthma in reaction to feather pillows and bedding, BEWARE of this hotel! I asked for a feather free room (I am severely allergic to feathers) in the online communications with this Courtyard's staff, when making my reservation. Upon arriving, I checked again with the front desk staff, who assured me my room was feather-free, and in fact, mentioned that he could not upgrade me because the other rooms were not feather-free. However, a few minutes after entering the room, I knew something was not right because I started to get watery eyes and chest tightness, which are the first symptoms of an asthma attack. When I checked the pillows, two of them were feather pillows, in the room that was supposed to be feather-free! I called housekeeping to take them away, but no one picked up. I called the front desk but, no one picked up. I called up housekeeping once more, but still no one answered the phone. I finally had to go down to the front desk so the clerk could radio the housekeeper to remove the feather pillows in my room. By this time, I was starting to get short of breath, so I took my allergy/asthma medications to prevent a full-blown asthma attack. The housekeeper came shortly after, and removed the feather pillows, expressing her surprise that they were present in their "feather-free" room. This is potentially dangerous for the health of customers, who may be allergic to feathers. After informing the hotel in writing, and then verbally confirming the feather-free status of the room upon check-in, the indifference and carelessness with which my health-related request was handled dismays me. This is not the Marriott quality of service that I am used to. In the past, I have had to be hospitalized because of my allergies, and I am thankful I was able to prevent an asthma attack at this Marriott hotel, but if I had just taken the clerk's assurance that the room was feather-free, I could have ended up with an acute asthma attack requiring ER care. All because of the carelessness of the staff at this Marriott hotel. I wrote to the Marriott feedback site and was told they had contacted the hotel staff to respond to my feedback. I waited for the 3-5 days that they indicated in their email, for the Courtyard Atlanta Decatur Downtown/Emory staff to respond to my feedback. But no one approached or reached out from that team. Very disappointing. The matter of having feathers in what is supposed to be a feather-free room may be an inconvenience for housekeeping, but it could mean a medical emergency for someone with allergies/asthma like myself. The indifference of this Courtyard’s executive team says it all about their customer care---it is ZERO.

Dude, who unfortunate circumstances, our child had to be admitted into the local Children’s Hospital. This hotel provided a very nice place for one of us to sleep while the other stayed in the hospital with our little girl. The rooms are very nice, spacious and clean. The hotel is convenient to the hospital and you have to pass a grocery store to and from the hospital so food was never an issue. If I ever have the unfortunate circumstance of needing to admit my child to that hospital again, I will stay in this hotel.

Old, basic hotel and conference center located one block from the city square. Great location and access to places to eat, which are plentiful. Poor to nonexistent Wi-Fi connection. Only reliable internet access in lobby. Beds are on the old, lumpy and time to be refurbished/replaced side, along with the rest of the hotel. You may want to stay at the redone Hampton Inn next door and walk the 100 steps to the Mariott Conference Center, if you're there for business.

Upon arrival there was a young lady at front desk didn't get her name she was beyond friendly n great. I handed her my paper (employee discount paper) she seen that it was two reservations under name which I called reservations to cancel one which I was told it was cancelled but Now NICOLE front desk supervisor came over n instantly begin to be rude not only to me but to the employee. Insinuating my employee discount form was fake .We were give a second floor room . We got to the second floor it smelled like sewage got to the room and there was a bug on the covers I instantly called down to front desk I took a picture because when I called down Nicole was once very rude again but got out room change. Called down the before to see n I can have a late check out Nicole instantly said no. But the when talk to night audit once didn't get his name. He accommodated a check out for 12:00 p.m. which I asked prior. Hotel was great pool was great housekeeping evening shift was awesome most stuff was great n friendly but definitely need to speak to front desk supervisor she is beyond rude to guests and employees.

I have stayed at this Courtyard in the past. My wife and I were in Decatur for 2 nights to revisit the area. I grew up in Decatur. Parking is underneath the hotel and is convenient. What is not convenient is the lack of room between cars and the supporting columns. You could see paint scrapes on every support column. You take an elevator up one floor to access the hotel. I approached the front desk and there was no one there. About 5 minutes later a guy comes running with food and utensils to check us in. He offers me an option of $10 food/beverage credit or points. I take the points= lifetime Titanium Member. Hands me the card keys and tells me that our room was on the second floor. That's it. Room was ok. Bed was comfortable and the comfort control system adequate and quiet. Our room faced the interior of the hotel. The black out curtains did a poor job. What was not were the guests who continually slammed their doors after 10:30 PM. After the 10th time by my next door neighbor, I got up and opened my door. A young guy was there and I asked how many more times he was going to slam the door. He said he was sorry and he was "Late" to a party. I had seen posts about the partying folks on the weekends and disruptions. This was a Thursday night. When we checked in and got off the elevator, there was a "Tranquility" message board reminding guests to minimize noise after 10 PM. Tranquility my fanny, **** noise is more like it. Be prepared to be panhandled as you exit the front of the hotel on Ponce de Leon. It you walk to restaurants around the square, you'll be asked for money. Yes, the kind and gentle world of Decatur. I will not stay at this location again, too many better options. I'm posting the Tranquility sign. Oh, the same person who checked us in also checked us out. He's about as caring as a wet noodle. Beware, the natives could care less about other travelers. Me-Me-Me Zero Civility

After four years of staying at this hotel every Thanksgiving I thought I had the pros and cons known until this trip and meeting Roger. Historically staying here is yes loud, half the rooms share a thin window with the lobby/restaurant/bar the other half share a thin window to a construction zone. Is everything old and shabby also yes everything that is plastic has a yellow hue of run down 90's plastic. Almost every picture in the building looks like a person either chewed it or it there was an attempt to steal it off the wall. Parking is maybe the smallest parking spots I have ever seen with minimal lighting and slightly hard to find. Does the wifi stink no wifi is fine. Even with this place not actually really meeting any of the normal Marriot standards I have had in FL, SC, NC, NY it is normally so easy to check into, see my family for the holidays and for a few days it is amusing. Now this last experience Roger . After some complications with my family I wasn't the one to book the room for my stay with my girl friend. Since that was the case the in my family that booked the room was confirmed my name was on the list to be able to sign into the room. Since in the past we have never had an issue doing this at any Marriott not to mention this exact building that was all the reassurance we needed it would be smooth sailing. Fast forward an 13 hour drive and entering the Marriot. There was some sort of conference going on in the lobby. This conference must have disturbed more then the people trying to sleep in their beds because the front desk worker I was waiting to speak to was rude, unhelp and just generally unpleasant. Already not looking forward to my turn I stumble through telling him my name and after the last few people he dealt with also let him know the name on the booking was Cortez. To which he cut off my explanation and said one thing at a time... Eventually he did need the information I was trying to help him with and let me know it was booked through ******* and that the ID of the person checking in has to match the name on the room. We will round back to the needing ID later. I let him know that there was a call here earlier that it was relayed to me I was add to the notes and it was ok. This must have pushed a button because his already disinterest to help turned to spite continued through the stay. He let me know that since it was through ******* there isn't an option to add notes to the stay to even do that and that I can call the Cortez family (my family) and have them get the keys or *******. So I get out of line and call my family to come and reenter the line really hoping to find some middle ground with this person, after some anger on their that I dare try to get in front of them with a person on the phone how paid to say her I ended my call letting them know this person was only going to upset them and they didn't need that with everything else going on. So I asked for the Front desk persons name